Fennies Richmond

This regulatory visit report documents a serious safeguarding concern relating to suitable people and health requirements. The provider failed to meet requirements around staff medication management, which was identified both through external complaint (19 September 2025) and the provider's own notification (22 September 2025). Following the regulatory visit on 24 November 2025, the inspector found that while the provider had taken corrective action—reviewing and improving medication policies and delivering staff training—the initial breach represents a significant safeguarding failure. The provider remains registered but is operating under heightened scrutiny. This report uses the regulatory complaints framework rather than the full November 2025 inspection framework; findings have been mapped to the seven-area structure with Safeguarding graded as 'Not Met' (the critical issue) and other areas assessed as 'Expected Standard' pending full inspection data. The provider must prioritise embedding robust medication management protocols and demonstrating sustained compliance.